Kaelee was absolutely amazing!! I placed this order on Thanksgiving and she IMMEDIATELY messaged me to tell me she noticed I had added personalization for 2 sets of coasters, but didn't pay for it, which was completely my fault. But I was so blown away by her thoughtfulness, attention to detail, and fast response on a holiday! She was very kind and sweet as well. The coasters themselves came very quickly and safely wrapped in bubble wrap and look SO amazing and are of the highest quality. I am so excited to give these to my friends as gifts. Thank you so much Kaelee!!